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Handling Administrative Procedures at NSSF
The National Social Security Fund (NSSF) consists of 450,000 members. Mainly 7 categories of procedures are conducted in it. The NSSF has 33 offices nationwide receiving high traffic on a daily basis. Therefore, or aim was to facilitate these procedures to the public and the employees in order to save time and money and enhance the good governance concept in this agency.
To execute this project, we secured the collaboration of the NSSF and the Ministry of Labor since it is the trustee of it. Also, we secured the funding from USAID through the TAG program that is managed by Amideast. The project activities were as follows:
Developing a brochure for every permit or procedure (total of 7), that shows eligibility, what documents are needed, which department is responsible of it, how long it will take it to be accomplished and what is the cost or how much money entitled. A flow chart describes the whole process also.
Conducting a survey to assess the old situation in regard of the number of procedures for each type and the percentage of people who know the right information to perform such a procedure. In addition, data were collected about the number of files that were returned from a certain stage due to lacking of a certain document.
Printing 60,000 copies of each of these brochures and distributing it to all the offices of the NSSF.
Developing a separate poster for each permit that displays the same information on the entrance of all the NSSF offices.
Publishing the contents of these brochures in a local daily newspaper (Addiyar) to increase the outreach of the project.
Conducting a post survey that analyzes the changes (results will be published soon)
This project facilitates the procedures for 450,000 members with the total number of beneficiaries reaching 1.3 million. It received a good media coverage from almost all the Lebanese media especially the launching press conference.
